Frequently Asked Questions

How do I book?

Appointments can be booked directly through our online booking system.

Do you accept walk-ins?

Services are by appointment to ensure each client receives dedicated time and care.

How soon will I receive a reply?

We aim to respond to messages within one business day.

 

Can I purchase products without booking a service?

Yes. Our skincare and wellness products are available through the online shop.

Can I reschedule my appointment?

Yes. Please provide as much notice as possible if you need to change your appointment.

 

Smile services FAQ

Teeth Whitening

How long does a teeth whitening appointment take?

Most appointments take approximately 60 to 90 minutes, depending on the treatment selected and your desired results.

Is teeth whitening safe?

Yes. Our professional whitening treatments are designed to be a safe cosmetic service when used as directed. We use quality products and guide you through the process to help ensure a comfortable experience.

Will my teeth be sensitive afterward?

Some clients may experience temporary sensitivity after treatment, while others experience none at all. Any sensitivity typically subsides within a short period.

How white will my teeth get?

Results vary from person to person based on your natural tooth shade, lifestyle habits, and the condition of your teeth. Many clients notice a visibly brighter smile after treatment.

How long do whitening results last?

Results vary depending on diet and lifestyle. Avoiding staining foods and beverages, maintaining good oral hygiene, and following aftercare recommendations can help extend your results.

Can everyone get their teeth whitened?

Teeth whitening is suitable for many people, but it may not be appropriate for everyone. If you have dental restorations, active dental concerns, or are unsure if whitening is right for you, consult your dentist before booking.

Tooth Gems

What are tooth gems?

Tooth gems are small decorative crystals professionally bonded to the surface of your natural tooth using a cosmetic adhesive. No drilling or permanent alterations are required.

Will a tooth gem damage my tooth?

When professionally applied and removed correctly, tooth gems should not permanently damage healthy natural teeth.

How long do tooth gems last?

Longevity varies depending on eating habits, oral hygiene, and placement. Many clients enjoy their tooth gems for several months or longer.

Can the gem be removed?

Yes. Tooth gems can be professionally removed if you decide you no longer want them.

Can I brush my teeth normally?

Absolutely. Continue brushing and flossing as part of your regular oral hygiene routine while taking care around the gem.

Can I get a tooth gem if I have braces or veneers?

Eligibility depends on your individual dental situation. If you have braces, veneers, crowns, or other dental work, please contact us before booking so we can discuss your options.

Smile Bundle

What is the Complete Smile Bundle?

Our Complete Smile Bundle combines Professional Teeth Whitening and Custom Tooth Gems in one appointment, giving you a brighter smile with a personalized touch of sparkle.

Should I whiten my teeth before getting a tooth gem?

Yes. Teeth whitening is typically completed first so the gem is matched to your newly brightened smile.

Is the bundle more affordable than booking separately?

Yes. Our Complete Smile Bundle offers added value compared to booking each service individually. Visit our pricing page or contact us for current package pricing.

Aftercare

Can I eat immediately after teeth whitening?

We recommend following the aftercare instructions provided after your appointment. This may include temporarily avoiding foods and beverages that can stain teeth.

How do I care for my tooth gem?

Brush and floss as normal while avoiding unnecessary picking or biting directly on the gem. Following our aftercare guidance will help maximize its longevity.

Skincare FAQ

Which facial should I book?

Choose the treatment that best matches your main concern. Clients who are unsure can select the Signature Glow Facial or contact Shay before booking.

How often should I get a facial?

The ideal timing depends on your skin, goals, routine, and the type of treatment. Shay can recommend a suitable schedule after your first appointment.

Should I stop using skincare products before my facial?

Some stronger exfoliating or active products may need to be paused beforehand. Clients should disclose the products they currently use when booking.

Can I wear makeup after my facial?

It is generally best to give the skin a little breathing room after treatment. Shay will provide service-specific aftercare instructions.

Are the products suitable for sensitive skin?

Suitability depends on the product, ingredients, and individual sensitivities. Review the ingredient list and complete a patch test when appropriate.

Can a facial treat a medical skin condition?

Facials are cosmetic services and are not a substitute for medical care. Clients with persistent, painful, or diagnosed skin conditions should speak with a qualified healthcare professional or dermatologist.

What should I do before my appointment?

Arrive with a clean face when possible and disclose allergies, sensitivities, medications, recent procedures, and active skincare products.

Wellness FAQ

What is Sea Moss Gel?

Sea moss gel is made from sea moss blended into a smooth gel that can be incorporated into a balanced diet.

How should I store it?

Keep refrigerated and follow the storage directions on the product label.

How do I use it?

Enjoy it as directed on the label or add it to smoothies, teas, juices, or recipes.

Does it have a taste?

Sea moss has a mild, natural flavor that blends easily with many foods and drinks.

How long does it last?

Refer to the packaging for shelf life and refrigeration recommendations.

Is this a medicine?

No. Our wellness products are intended to complement a balanced lifestyle and are not intended to diagnose, treat, cure, or prevent any disease.

 

Testamonials

"The Best Self-Care Experience!"

From the moment I walked in, I felt welcomed and comfortable. My teeth whitening results were amazing, and I left feeling so much more confident. The entire experience was relaxing, professional, and worth every minute.

"My Smile Has Never Looked Better!"

I couldn’t believe the difference after just one session. Shay explained everything clearly, made me feel at ease, and my smile turned out brighter than I expected. I’ll definitely be back.

"Luxury Meets Comfort"

Everything about my appointment felt luxurious. The space was beautiful, the service was excellent, and Shay truly cares about her clients. It’s my new favorite place for self-care.

"Glowing Skin & Amazing Products"

I started using the skincare products and noticed a huge improvement in my skin within a few weeks. Everything feels high quality and leaves my skin looking fresh and hydrated.

"Professional & Friendly"

Shay is incredibly knowledgeable and takes the time to answer every question. I never felt rushed, and I appreciated how much care went into making sure I was happy with my results.

"A Confidence Boost!"

Getting my tooth gems done was such a fun experience! Shay made the process quick, comfortable, and the final look was exactly what I wanted. I’ve received compliments ever since.

"The Sea Moss Gel Is Incredible"

The sea moss gel has become part of my daily routine. It tastes great, is easy to use, and I love supporting a local business that genuinely cares about wellness.

"Highly Recommend!"

Whether you’re looking for brighter teeth, glowing skin, or wellness products, Shay Sweetumz Beauty & Wellness delivers quality every time. I can’t recommend this business enough.

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Still Have Questions?

We’re happy to help! If you have questions about our Smile Services or aren’t sure which treatment is right for you, feel free to reach out before booking.

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